Selected Writing
Five Myths of Community Design (Medium)
There’s one falsehood that underpins all five: that problems with online communities can be fixed by technology alone.

After the election, news organizations need to listen more than ever (Poynter)
Newsroom culture needs to change. We need to focus more on listening, on dialog, and on building real communities of journalists and readers.

Looking at metrics for journalism? Here are 55 questions to consider first (Poynter)
Good journalism begins not with a number but with a question: What do you want to know?

Actually Do Read The Comments (Wired)
The comment box can be a highly effective tool for interaction and discussion. But only if organizations are more thoughtful about where, how, and why they use the box.